Common Problems and Troubleshooting

This project and the parachain auctions don't come without some complexity. We were lucky enough to help almost 20% of the participants to some projects make their crowdloan contributions and during this process we have seen some common problems come up for our users. Let's go through some of those in hopes that it might help those of you still struggling.

Site Navigation

To find the crowdloans on the site make you click on its link at the top and then connect your wallet.

After your wallet is connected and you have done your loans you can check your rewards by using the My Rewards Tab

Can't find rewards

One of the most common problems we come across in the discord is users who can't find their rewards. What we usually find is this is due a setting in their polkadot.js extension that they need to check.

DOT addresses work a little bit differently then on other chains due to the parachains and other abilities inherint to DOT. A lot of users don't realize this at the beginning and our confused. When using DOT the same seed phrase will provide different addresses on different parachains. When viewing rewards you need to make sure that your wallet is setup to allow you to use your DOT address on any chain. Below is a screen shot that shows how your address needs to be set to see your rewards on each parachain.

Navigating parachains

Now that new projects are launching on their parachains it's important you know how to navigate and find them. At first it can be a bit confusing navigating around the environment. To click around and choose parachains click in the top left corner of the site.

Once you click up here you can now choose your parachain and then click the switch button at the top to switch to that parachain.

If you are having problems with the UI loading please try a different API endpoint.

Multiple Wallets

If you are someone who is using multiple polkadot wallets please make sure you have selected the correct wallet when you connect to the Parallel site.

Metadata Updates

Please make sure when you are navigating your parachains that you pay attention to the metadata updates being offered. These updates are required so that your environment has the right runtime version of the software it needs to interface with the network.

Updating the Meta Data is a two step process so you have to click through this as well.

Clover Finance

To access rewards from this Parachain project you need to use their specific website as their parachain and wallet has some advanced functionality that isn't yet inside of the polkadot.js extension yet. This has cause some users confusion as they go to the polkadot.js.org site links and don't see any rewards.